Frequently Asked Questions

Everything you need to know about our handcrafted leather goods.

What kind of leather do you use in your products?

We use only the highest quality full-grain leathers sourced from the finest tanneries globally. This ensures that every piece is durable, develops a unique patina over time, and maintains its natural character.

How should I care for my leather bag or wallet?

To preserve the beauty of your leather, we recommend using a high-quality leather conditioner every 3-6 months. Avoid prolonged exposure to direct sunlight or water, and gently wipe away any dirt with a soft, damp cloth.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that customized or monogrammed items are final sale and cannot be returned or exchanged.

Do you offer a warranty on your products?

Yes, we stand behind our craftsmanship. Will Leather Goods offers a lifetime warranty against defects in materials and workmanship to ensure your heirloom piece lasts for generations.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental U.S. Expedited shipping options are available at checkout if you need your order sooner.

Can I track my order once it has shipped?

Absolutely. Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.